The Channel Your Customers Actually Read — Up to 98% Open Rate, 90 Seconds Average

Yes, with proper consent. TCPA requires prior express written consent for marketing SMS — this means an explicit opt-in (not just providing a phone number). We implement compliant opt-in workflows: web forms with clear SMS consent language, double opt-in via confirmation text, and immediate opt-out processing (STOP keyword). For transactional messages (appointment reminders, order updates), implied consent from the business relationship is sufficient. We maintain consent records for audit purposes.

SMS has 98% open rates (vs 20% for email) and messages are read within 90 seconds on average. For conversational messages (appointment confirmations, customer service), expect 45-60% response rates. For marketing campaigns, click-through rates range from 15-25% — 3-5x higher than email. The key factor is message relevance and timing: personalized, timely messages dramatically outperform generic blasts.

US carriers require 10DLC (10-Digit Long Code) registration for business SMS. We handle the full registration process: brand registration, campaign registration, and carrier approval. This process takes 2-4 weeks and ensures high deliverability. We register your campaigns under the appropriate use case categories and maintain compliance with carrier requirements for throughput limits and content standards.

Yes. Our intelligent conversational SMS handles multi-turn dialogues: answering questions, providing information, scheduling appointments, processing simple requests, and escalating to human agents when needed. The AI maintains conversation context across messages, so customers don't repeat themselves. For complex issues, the AI smoothly transfers the conversation to a live agent with full context.