Site Support
Your Website Needs Protection After Launch, Not Just Before
A majority of small businesses experienced a data breach in the last year. Cybersecurity incidents cost tens of thousands of dollars on average. A website without ongoing maintenance is not just stale — it is a liability. Our site support plans keep your systems patched, monitored, and performing at their best.
Website Maintenance Is Insurance You Can't Afford to Skip
75% of SMB owners now rank cyberattacks as the top threat to their operations. Global cybersecurity spending will exceed $350 billion in 2026. The cybersecurity segment of managed services is growing at 18% annually — faster than any other MSP category. These numbers reflect a reality: unpatched websites are the easiest targets for attackers.
Every web framework releases security patches regularly. Every dependency in your project has its own update cycle. Content management systems, server software, SSL certificates, and database engines all require ongoing attention. When any of these falls behind, your site becomes vulnerable to known exploits — attacks that are automated and require zero skill to execute.
Our site support plans handle all of this proactively. Security patches applied within 48 hours of release for critical vulnerabilities. 24/7 monitoring with automated alerts. Automated backups with tested recovery procedures. Performance optimization as your traffic grows. And when you need content updates, design changes, or new features — a team that already knows your codebase is ready to execute.
What Site Support Covers
How Our Support Plans Work
Proactive, Not Reactive
Most website issues are preventable. We don't wait for things to break. Automated security scans run daily. Dependency updates are tested and applied on a schedule. Performance baselines are tracked weekly. SSL certificates are renewed automatically before expiry. When we contact you, it's to report what we prevented, not to inform you something broke.
We Already Know Your Codebase
For sites we built, our support team is the same team that developed the original application. No knowledge transfer lag, no learning curve, no 'let me look into that and get back to you' delays. For sites we inherit, the onboarding audit creates the documentation and familiarity needed for fast, confident support.
Transparent Reporting
Monthly reports covering: security patches applied, uptime statistics, performance metrics (load time, Core Web Vitals), backup status, and hours used versus hours available. You see exactly what your support plan is doing for you — no mystery invoices, no vague 'maintenance' line items.
Scalable Plans
As your site grows, your support needs change. Our plans scale from basic monitoring and security for small sites to dedicated support teams for enterprise applications. Upgrade or adjust your plan monthly based on actual needs — no annual contracts required unless you want the discount.
61%
SMBs breached in past year
$120K
Average incident cost
18%
Annual growth in managed security
<48h
Critical patch application time
Frequently Asked Questions
What does a site support plan include?
Our standard plan covers: security patches and framework updates applied within 48 hours for critical vulnerabilities, 24/7 uptime monitoring with automated alerts and escalation, weekly automated backups with monthly restore testing, ongoing performance monitoring and optimization, up to 4 hours of content updates per month, and a monthly report summarizing all activity. Higher-tier plans include additional development hours, priority response times, and dedicated account management.
How much does ongoing website support cost?
Basic plans covering monitoring, security patches, and automated backups start at $300-$500/month. Standard plans adding content updates, performance optimization, and monthly reporting range from $500-$1,500/month. Premium plans with dedicated development hours, priority support, and direct engineer access range from $1,500-$3,000+ per month. Compare these to the average cyberattack cost of $120,000 for small businesses — support plans are a fraction of what a single incident would cost.
Can you support a website you didn't build?
We take over support for existing websites after a thorough codebase and infrastructure audit. This audit identifies security vulnerabilities, performance bottlenecks, outdated dependencies, hosting configuration issues, and documentation gaps. We then create a remediation plan, address critical issues first, and begin ongoing maintenance. We support WordPress, Next.js, React, Angular, Vue, Laravel, Django, and most standard web technology stacks.
What is your response time for emergencies?
For critical issues (site down, security breach, data loss), our response time is under 1 hour on premium plans and under 4 hours on standard plans. Response time means an engineer actively working on your issue, not just acknowledging the ticket. For non-critical issues (visual bugs, content requests, minor features), response time is typically within 1 business day.
Do I need a support plan if my site is on WordPress?
WordPress sites especially benefit from managed support. WordPress powers 43% of the web, making it the most targeted platform for automated attacks. Plugin vulnerabilities are discovered regularly, and unpatched WordPress installations are the most common entry point for website compromises. Our WordPress support includes core updates, plugin updates (tested in staging first), theme maintenance, and database optimization.
Can I cancel my support plan anytime?
Monthly plans can be cancelled with 30 days notice. Annual plans offer a discount and can be cancelled at the end of the term. When you cancel, we provide a complete handover package: current backups, documentation, access credentials, and a summary of the current state of your site. We don't hold your website hostage — it's your property and your data.
The Cost of a Support Plan Is a Fraction of the Cost of an Incident
Tell us about your website's technology stack and current maintenance situation. We'll recommend a support plan that matches your risk profile and budget.
Free security audit · No annual contract required · Cancel anytime