Bug Fixing
Website Bugs Fixed — Usually in 24-48 Hours
Your checkout form stopped working. Your homepage layout broke on mobile. Your contact form submissions aren't arriving. Your site is showing a white screen. These aren't theoretical problems — they're costing you revenue right now. We diagnose and fix website bugs across all platforms: WordPress, WooCommerce, Shopify, Magento, Next.js, and custom applications. Most issues are resolved within 24-48 hours with a fixed-price quote before we start.
Every Hour a Bug Lives Costs You Money
A broken checkout costs an e-commerce store $500-$5,000 per day in lost sales depending on traffic. A contact form that doesn't send submissions loses leads that will never come back to try again. A mobile layout issue makes your site unusable for 60%+ of your visitors.
Bugs multiply over time. A WordPress plugin update that breaks your navigation today might also break your forms next week when a related plugin auto-updates. A JavaScript error on one page can propagate to others through shared templates. CSS specificity issues compound as more styles are added.
The challenge with bug fixing is diagnosis. The visible symptom (broken layout) is often caused by something unrelated (a PHP error in a plugin that disrupts output buffering). Effective debugging requires understanding the full stack: HTML/CSS/JS, server configuration, CMS core, plugin interactions, and database state. We diagnose root causes — not just patch symptoms.
Common Bugs We Fix
01
Broken Layouts
CSS conflicts, responsive breakpoint issues, overlapping elements, and missing styles after updates. Mobile-specific layout problems that only appear on actual devices.
02
JavaScript Errors
Console errors breaking functionality: sliders, forms, navigation, and interactive elements. jQuery conflicts, module import failures, and third-party script interference.
03
Form Failures
Contact forms not sending, missing required field validation, CAPTCHA breaking, and email deliverability issues. Form submissions going to spam or not arriving at all.
04
Payment & Checkout
Stripe/PayPal integration errors, declined payments with no clear error message, cart calculation issues, shipping rate failures, and tax calculation problems.
05
CMS & Plugin Conflicts
White screen of death (WSOD), admin panel lockout, plugin compatibility issues after updates, and database connection errors. WordPress, WooCommerce, Magento, and custom CMS.
06
Performance Degradation
Suddenly slow pages, server timeout errors, database query bottlenecks, and memory exhaustion. Often caused by plugin bloat, unoptimized queries, or resource-intensive cron jobs.
Our Bug Fixing Process
1
Diagnosis(1-4 hours)
Reproduce the bug, identify root cause (not just symptoms), and assess impact. Check server logs, browser console, database state, and plugin interactions. Provide diagnosis with explanation.
2
Quote & Approval(30 minutes)
Fixed-price quote based on diagnosis. No surprises — you know the cost before we start. For critical bugs (site down, payments broken), we begin immediately with your verbal approval.
3
Fix & Test(1-24 hours)
Apply the fix on staging environment first (when available). Test across browsers, devices, and scenarios. Verify the fix doesn't break other functionality. Deploy to production.
4
Documentation & Prevention(30 minutes)
Document what caused the bug, what was fixed, and how to prevent recurrence. Recommend maintenance steps to avoid similar issues. Follow-up check 48 hours after fix.
Debugging Tools We Use
B
Browser DevTools
CSS inspection, JavaScript debugging, network analysis, performance profiling, and responsive testing across Chrome, Firefox, and Safari
S
Server Logs
Apache/Nginx error logs, PHP error logs, and application logs for server-side debugging. Real-time log monitoring during reproduction.
Q
Query Monitor
WordPress debugging plugin: database query analysis, hook inspection, and PHP error reporting. Identifies slow queries and plugin conflicts.
S
Sentry / Bugsnag
Error tracking platforms that capture JavaScript and server errors with stack traces, user context, and reproduction data
S
Staging Environments
Safe testing space to reproduce bugs and verify fixes without risking the production site
Need Ongoing Support?
No commitments. Tell us what you need and we'll tell you how we'd solve it.
Bug Fixing in Action
E-Commerce Emergency
Challenge: WooCommerce checkout throwing 500 errors after a plugin auto-update — losing approximately $1,800/day in sales during peak season
Solution: Identified conflicting payment gateway plugin update. Rolled back the specific plugin, applied a compatibility patch, and disabled auto-updates for critical plugins.
Result: Checkout restored within 3 hours of initial contact. Total downtime: 7 hours (client discovered the issue 4 hours before contacting us). Prevented estimated $5,400 in lost sales.
Mobile Layout Break
Challenge: Law firm's responsive navigation broken on iOS Safari — hamburger menu opens but links are unclickable. Desktop works fine.
Solution: Diagnosed CSS z-index conflict with a sticky header element that overlay the navigation on iOS. Fixed z-index stacking context and tested across iOS 16-18 and multiple screen sizes.
Result: Mobile navigation restored. The bug had been live for 3 weeks — during which 62% of mobile visitors were unable to navigate the site.
Form Submission Failure
Challenge: Contact form submissions stopped arriving 2 weeks ago. No error visible to users — they submit and see a success message, but emails never arrive.
Solution: Diagnosed: SMTP server configuration changed by host, breaking wp_mail. Configured direct SMTP with SendGrid for reliable delivery. Added form submission logging as backup.
Result: Recovered 34 lost submissions from the form logging backlog (submissions were captured in the database but never emailed). All future submissions now have dual delivery: email + database.
Why idataweb for Bug Fixing
Modern Production Stack
Support services for sites built on any stack, with deep expertise in Next.js, React, WordPress, and custom PHP. We diagnose issues across the full stack: frontend, backend, database, server, and CDN — not just the application layer.
AI-Native Team
AI-powered monitoring detects issues before your users do. Claude analyzes error logs, performance metrics, and user behavior patterns to identify problems proactively. Automated incident reports with root cause analysis — not just "server down" alerts.
Self-Hosted Infrastructure
We manage your infrastructure directly — no intermediary hosting platforms taking a cut. Full server access for rapid debugging, direct database queries for troubleshooting, and custom monitoring dashboards on your own Umami instance.
End-to-End Delivery
From initial site audit through issue resolution to preventive maintenance — one team handles everything. Bug fixes, security patches, performance optimization, content updates, and server maintenance under a single support agreement.
Transparent Fixed Pricing
Transparent monthly support plans with defined response times and included hours. Emergency fixes covered by SLA — no surprise invoices for urgent issues. You know your monthly support cost before signing.
Frequently Asked Questions
How much does bug fixing cost?
Simple bugs (CSS, broken links, text): $150-$300. Moderate bugs (JS errors, form failures, plugin conflicts): $300-$800. Complex bugs (payment issues, API failures, database corruption): $800-$2,000+. We diagnose first and provide a fixed-price quote before starting. Diagnosis is often free for straightforward issues.
How fast can you fix my website?
Critical (site down, payments broken): same-day, typically 4-12 hours. Standard: 24-48 hours. Complex (requires investigation, testing, or vendor coordination): 3-5 business days. Rush priority available for an additional fee when standard response isn't fast enough.
I don't know what's wrong — can you help?
Absolutely. 'Something is broken but I'm not sure what' is our most common starting point. Describe the symptom (what you see), when it started, and any recent changes (updates, new content, hosting changes). We'll diagnose from there. Screenshots and URLs help accelerate diagnosis.
Will you break something else while fixing?
We fix on staging first whenever possible and test thoroughly before deploying to production. Every fix is backed up before deployment — if something goes wrong, we roll back immediately. Post-fix, we test related functionality to ensure no side effects. Our process is designed to reduce risk, not introduce it.
Your Website Bug Is Costing You Money Right Now. Let's Fix It.
Describe the issue and we'll diagnose it. Fixed-price quote before we start. Most bugs resolved in 24-48 hours.
Diagnosis first · Fixed-price quotes · 24-48 hour resolution